Terms of service

General

By placing an order through this website, you agree to the following terms and conditions. These are here to keep things fair and transparent.

Products

  • All items sold by Monster Vintage are genuine vintage or pre-loved items unless otherwise stated.
  • Signs of age, previous ownership and general wear are to be expected and form part of the item's character.
  • This may include names, inscriptions, stamps, light shelf wear, minor creases, scuffs or age-related discolouration.
  • Items are sold as-is, with clear photos and honest descriptions provided to accurately represent their condition.
  • I do my very best to accurately describe each item, however due to the large volume of unique vintage stock, an occasional minor imperfection may unintentionally be missed.
  • Any significant flaws, damage, missing pages or faults affecting the item's value or usability will be disclosed wherever possible.
  • Colours may vary slightly due to lighting or individual screen settings.
  • Measurements are approximate and provided to help you make an informed purchase.
  • If you have any questions about an item before purchasing, please don't hesitate to get in touch.

Pricing & Payment

  • All prices are listed in NZD and reflect the condition, rarity, and market value of each item. I aim to keep pricing fair, transparent, and competitive within the New Zealand vintage market.
  • Payment is required within 24 hours of purchase.
  • Accepted payment methods: Visa, Mastercard, American Express, Union Pay, and JCB via Shop Pay.
  • Afterpay: Available at checkout for eligible orders. All instalment plans, approvals, and repayments are managed directly by Afterpay and are subject to Afterpay’s own terms and conditions. Monster Vintage has no control over Afterpay’s approval process or payment schedules.

Shipping

New Zealand

  • We use a weight‑based shipping system, meaning postage charges are calculated according to the total weight of the items in your order.
  • Orders are shipped via GoSweetSpot.
  • Orders are dispatched within 3 business days (Monday–Friday, excluding public holidays). Most orders are shipped sooner whenever possible.
  • Delivery times are estimates only and may vary due to courier delays, weather, or peak periods.
  • Free delivery is available on all NZ orders over $75 (urban and rural).
  • If a rural address is entered but the urban rate is selected at checkout, the rural surcharge will still apply and must be paid before your order is shipped.
  • Make contact within 24 hours of placing an order, and we may be able to combine items without incurring another shipping fee.

Local Pickup & Drop-Off

  • Free Marton drop-off is available every Thursday.
  • Free Palmerston North drop-off is available every Monday.
  • Drop-off times may change depending on availability, weather, or scheduling conflicts.
  • We reserve the right to refuse drop-off if the location is unsafe, inaccessible, or raises safety concerns. In these cases, standard shipping will be offered instead.

Australia

  • All Australian orders are sent via NZ Post International Economy.
  • Includes basic tracking.
  • Delivery usually takes 3–10 working days after dispatch.
  • Delivery times are estimates and may vary due to international transit delays, customs processing, or peak periods.
  • Any customs duties or taxes (if applicable) are the responsibility of the recipient.

United States & United Kingdom

Orders to the United States and United Kingdom are currently available by shipping quote only due to changing import tax and customs requirements.

If you'd like to place an order, please email monstervintage.nz@gmail.com with the items you're interested in and your delivery address. I'll happily provide a personalised shipping quote.

Returns & Refunds

  • Due to the vintage and second-hand nature of my products, I do not offer refunds or exchanges for change of mind.
  • If your item arrives significantly different from its description, or has a major fault that was not disclosed, please contact me within 3 days of delivery with photos and your order details.
  • Refunds, returns or store credits are assessed on a case-by-case basis.
  • If a return is approved, the item must be returned in the same condition it was received before a refund can be processed.

Liability

  • Once an order has been handed to the courier, delivery is the responsibility of the courier service.
  • While I will happily assist with lodging courier investigations, Monster Vintage is not responsible for courier delays that are outside my control.
  • Please ensure your shipping address is correct before placing your order. I cannot be responsible for parcels sent to an incorrect address supplied at checkout.

Privacy

  • Your personal information is only used to process and deliver your order.
  • I don’t share or sell your details to third parties.
  • All payments are processed securely through Shopify’s integrated payment system, and no card details are ever stored by Monster Vintage.

VHS to Digital Transfer Service

  • Customers are responsible for ensuring tapes are clearly labelled before sending.
  • While every care is taken during the transfer process, Monster Vintage cannot be held responsible for deterioration caused by the age or condition of the original tape.
  • Playback quality depends on the condition of the original VHS and cannot be guaranteed.
  • Completed digital transfers are non-refundable once the service has been completed unless an error has occurred during the transfer process.

Changes

These Terms & Conditions may be updated from time to time. The most current version will always be available on this page.