Shipping policy

Combined Shipping

Contact me within 24 hours of placing your order, and I may be able to combine multiple orders to save on shipping costs.

Courier Service

All orders are shipped via GoSweetSpot using trusted courier partners, including NZ Post.

Processing & Dispatch

  • Orders are carefully packed and dispatched within 3 business days (Monday–Friday, excluding public holidays).
  • Most orders are shipped sooner whenever possible.
  • You'll receive a tracking number by email once your order has been dispatched.

Delivery Timeframes

  • Standard delivery within New Zealand usually takes 1–2 working days after dispatch.
  • Rural addresses may take an extra 1–2 working days.
  • Delivery times are estimates and may vary due to courier delays, weather, or peak periods.

Shipping Costs

  • Shipping is calculated automatically at checkout based on the total weight of your order.
  • Free delivery is available on all orders over $75 (urban and rural).
  • If a rural address is entered but the urban rate is selected at checkout, the rural surcharge will still apply and must be paid before your order is shipped.

Tracking

  • A tracking link will be emailed to you once your order has been dispatched.
  • You can follow your parcel's journey using the tracking link provided in your shipping confirmation email.

Responsibility

  • Once your parcel has been lodged with GoSweetSpot, delivery is the responsibility of the courier.
  • Please ensure your address details are correct when placing your order.
  • If a parcel is delayed or lost, I'll happily assist by opening an investigation with the courier.

Packaging

Every order is packed with care to ensure it arrives safely. Where possible, I reuse clean boxes and packaging materials to reduce waste without compromising the protection of your items.

Local Drop-Offs

We offer free drop-off within Marton every Thursday, and Palmerston North city suburbs every Monday. Just select “Local Delivery” at checkout and we’ll be in touch to coordinate. Please contact us if this option doesn't show up but you believe that your address fits within the criteria and we may be able to sort something out.

Drop-off times may occasionally change due to weather, public holidays or unforeseen circumstances.

 

International Shipping

  • Delivery timeframes are estimates only and may vary due to customs processing, weather, international transit delays, or peak periods.
  • Tracking updates may become less frequent once your parcel leaves New Zealand, depending on the destination country's postal service.
  • Customers are responsible for ensuring the items they order comply with their country's import regulations.
  • If a parcel is delayed or lost, I'll happily assist by opening an investigation with the courier. Refunds for lost parcels can only be processed once the courier's investigation has been completed.

Australia Shipping

All Australian orders are sent via NZ Post International Economy.

  • Includes basic tracking.
  • Delivery usually takes 3–10 working days after dispatch.

United States & United Kingdom Shipping

Due to changing import tax and customs requirements, orders to the United States and United Kingdom are currently available by shipping quote only.

If you're interested in placing an order, please email monstervintage.nz@gmail.com with:

  • the item(s) you'd like to purchase
  • your full delivery address

I'll happily provide a personalised shipping quote and help organise your order.