Refund policy

Please choose carefully. Due to the vintage and second-hand nature of our products, I don't offer refunds or exchanges for change of mind.


Exceptions

  • If an item arrives significantly different from its description, or has a major fault not mentioned in the listing, please get in touch within 3 days of delivery.
  • I'll work with you to sort it out- either a refund, replacement (where available), or store credit, depending on the situation.

Condition Notes

  • Every item is listed with clear photos and honest descriptions.
  • As most items are vintage or pre-loved, signs of age and previous ownership are to be expected.
  • This may include names, inscriptions, stamps, small notes inside books, light shelf wear, minor creases, scuffs, or age-related discolouration.
  • These are considered normal signs of use and are not treated as faults unless specifically described otherwise.
  • All books are in readable condition. Any major rips, tears, missing pages, water damage, or significant writing will always be noted where possible.
  • If an activity book, colouring book or puzzle book is described as unused, untouched, or similar, I will ensure this is accurately reflected in the listing.
  • All discs/tapes are tested before sending. If anything doesn't work, I will refund you before shipping.
  • I do my very best to list all flaws, but due to the large volume of unique vintage items, an occasional minor imperfection may unintentionally be missed.

Process

  • If you believe your item qualifies for a return, email me with your order number, photos, and details.
  • Refunds are processed once the item is returned in the same condition it was sent.
  • If an item is deemed faulty after inspection, I will refund the return shipping cost. If the item is not faulty, return shipping remains the buyer’s responsibility and original shipping is non‑refundable.

Lost Parcels

Once an order has been handed to the courier, delivery is the responsibility of the courier service. If a parcel is delayed or goes missing, I will open an investigation with the courier on your behalf. Refunds for lost parcels can only be issued once the courier has completed their investigation. If the courier does not compensate the loss, I am unable to refund the shipping cost, but I will refund the item value.